FAQ: Frequently Asked Questions

How to download my Bookinglayer invoice

You can download your invoice via the Plan&Billing Section in your Backoffice

Written by Tim
Updated over a week ago

How to contact the Support Team

Tips for efficient communication with Bookinglayer's support team

Written by Tim
Updated over a week ago

How to add items for multiple guests at once

Here's how you can add activities for all guests in one booking at the same time, or add different activities for each guest.

Written by Mareike Vogt
Updated over a week ago

5 common mistakes resulting in unavailable dates and hidden rooms

Identify why the booking engine doesn't display available dates or rooms and learn to solve it

Written by Javier Muñiz
Updated this week

How to search for a booking

Different ways to find any booking in the system

Written by Tamara
Updated over a week ago

How the package's final price gets calculated

Let's take a look at what determines the package price.

Written by Tamara
Updated over a week ago

The Bookinglayer Frontoffice - an overview

For accommodation-based and package-based businesses

Written by Mareike Vogt
Updated over a week ago

The Customer Portal

Allow your customers to confirm and view their booking itinerary, make payments and update their personal and transfer details

Written by Javier Muñiz
Updated over a week ago

The Booking status - an explanation

Written by Tim
Updated this week

Manual vs. auto-confirmation

Decide whether bookings come in as Requests or whether your guests are able to directly pay the deposit or full amount

Written by Tamara
Updated over a week ago

How to make a booking directly in your Calendar

Backoffice Bookings explained

Written by Lana van Mourik
Updated over a week ago

How to work with multiple locations

Keep a better overview by dividing your locations into multiple calendars and lists

Written by Mareike Vogt
Updated over a week ago

How to configure your packages

Decide when and how your packages can be booked by guests

Written by Mareike Vogt
Updated over a week ago

How to solve a Booking Engine error

The 4 most common configuration mistakes and how to solve them

Written by Tim
Updated this week