FAQ: Frequently Asked Questions

A list of frequently asked questions

Mareike Vogt avatar Tim avatar Javier Muñiz avatar +2
14 articles in this collection
Written by Mareike Vogt, Tim, Javier Muñiz and 2 others
Frequently Asked Questions

How to add items for multiple guests at once

Here's how you can add activities for all guests in one booking at the same time, or add different activities for each guest.
Mareike Vogt avatar
Written by Mareike Vogt
Updated over a week ago

5 common mistakes resulting in unavailable dates and hidden rooms

Identify why the booking engine doesn't display available dates or rooms and learn to solve it
Javier Muñiz avatar
Written by Javier Muñiz
Updated over a week ago

How to search for a booking

Different ways to find any booking in the system
Tamara avatar
Written by Tamara
Updated over a week ago

How does the package's final price gets calculated

Let's take a look at what determines the package price.
Tamara avatar
Written by Tamara
Updated over a week ago

The Bookinglayer Frontoffice - an overview

For accommodation-based and package-based businesses
Mareike Vogt avatar
Written by Mareike Vogt
Updated over a week ago

The Customer Portal

Allow your customers to confirm and view their booking itinerary, make payments and update their personal and transfer details
Javier Muñiz avatar
Written by Javier Muñiz
Updated over a week ago

The Booking status - an explanation

Tim avatar
Written by Tim
Updated over a week ago

Automatic vs. Manual Booking Confirmation

Decide if bookings can be immediately paid and confirmed or if they need your approval first
Tamara avatar
Written by Tamara
Updated over a week ago

How to make a booking directly in your Calendar

Backoffice Bookings explained
Aneta avatar
Written by Aneta
Updated over a week ago

How to work with multiple locations

Keep a better overview by dividing your locations into multiple calendars and lists
Mareike Vogt avatar
Written by Mareike Vogt
Updated over a week ago

How to configure your packages

Decide when and how your packages can be booked by guests
Mareike Vogt avatar
Written by Mareike Vogt
Updated over a week ago

How to solve a Booking Engine error

The 4 most common configuration mistakes and how to solve them
Tim avatar
Written by Tim
Updated over a week ago