Email tags will help you personalise the emails, SMSs and PDFs you send to your customers from your Bookinglayer account. When sent, email tags can dynamically include information to the email from the following fields:

  • Your company's details

  • The booking

  • The booker

  • Payments

  • Invoices & Credit Notes

  • Guests

  • Gift Cards

  • Waivers

To add a tag to an email, SMS or PDF template, simply place the cursor where you would like to place the tag and click on the desired tag.

[crop output image]

Please note the available tags will vary depending on the type of template you are working on.


Business tags

Business tags are available for all template types and obtain information from your Company details, under your Account's General Settings.

Tag name

Will expose...

Obtained from...

Company address

Address lines

General Settings > Acccount > Company details

Address line(s)

Address lines

General Settings > Acccount > Company details

City

City

General Settings > Account > Company details

Country

Country

General Settings > Account > Company details

Company name

Company name

General Settings > Account > Company details

Company email

Company email

General Settings > Account > Account email

Company phone

Company phone

General Settings > Account > Company details

Company tax number

Company tax number

General Settings > Account > Company details

Zip Code

Zip Code

General Settings > Account > Company details

Website

Website

General Settings > Account > Company URL


Booking tags

Booking tags are available for all template types and obtain information from the booking at the moment in which the email is sent.

Tag name

Will expose...

Obtained from...

QR code

QR code. Will open the booking's Customer Portal when read

Customer Portal

Guest names

First and last names of all guests in booking, separated by comma

Booking

Arrival date

Date of the earliest booked item

Booking itinerary

Arrival date (with time)

Date and time of the earliest booked item

Booking itinerary

Arrival month

Month of the arrival date

Booking itinerary

Backoffice booking URL

URL of the booking in your Backoffice.**For internal use only

Backoffice

Booking date

Creation date of the booking

Booking

Comment

Comment for booker

Booking > Comment for booker. Found in customer portal too.

Note

Note left by the booker

Left at checkout. Found in booking too.

Customer Portal

"Manage My booking" link to the customer portal

Customer Portal

Customer Portal - Itemised Breakdown

"View itemised breakdown" link to the itemised breakdown section in the customer portal

Customer Portal

Customer Portal - Itinerary

"View itinerary" link to the itinerary section in the customer portal

Customer Portal

Customer Portal - Notifications

"View booking notifications" link to the notifications section in the customer portal

Customer Portal

Customer Portal - Terms & Conditions

"View booking terms and conditions" link to the terms and conditions in the customer portal

Customer Portal

Customer Portal - Web Check-in

"Go to web check/in" link to the web check-in

Customer Portal

Departure date

Date of the latest booked item

Booking itinerary

Deposit amount

Initial deposit. Doesn't change if payments are done.

Booking

Deposit required on (date)

Date on which the deposit is required

Booking

Deposit, number of days before arrival

Number of days before arrival in which the deposit is required

Booking

Product description

Short description of product(s) in booking

Inventory

Due amount

Total amount minus registered payments

Booking

Product extended descriptions

Extended description of product(s) in booking

Inventory

Expiry date

Expiration date of Pending bookings

Booking

Total tax amount

Total tax amount of booking

Invoice. Tax rates per product are configured in inventory

Arrival Info Table

Table with guest name(s), arrival location time and flight number

Booking > guest profile. Can be filled in via the web check-in too.

Departure Info Table

Table with guest name(s), departure location time and flight number

Booking > guest profile. Can be filled in via the web check-in too.

Guest Details Form

"Guest details" link to the Web Check-in

Customer Portal

Invoice URL

"Download invoice" link to invoice PDF

Booking > Invoices

Itemised Breakdown

Table with products in booking, prices and total

Booking itinerary

Booking itinerary

Booking itinerary per guest with dates. Link to CP for long itineraries (initial products displayed in email).

Booking itinerary

Booking itinerary (no dates)

Booking itinerary per guest with no dates. Link to CP for long itineraries (initial products displayed in email.

Booking itinerary

Booking itinerary (no package items)

Booking itinerary per guest with no packages items. Link to CP for long itineraries (initial products displayed in email.

Booking itinerary

Booking itinerary customer portal

Table with booking itinerary per guest.

Booking itinerary

Duration of stay (days)

Number of days from arrival to departure

Booking itinerary

Location(s) of Booking

Location of products in booking

Booking itinerary. Product's locations are configured in the Inventory

Duration of stay (nights)

For bookings with accommodation, number. of nights booked

Booking itinerary

Package(s) of Booking

Titles of packages in the booking. If several, they will be prepared by a comma. If repeated, they will only be displayed once.

Booking itinerary

Package(s) unique abbreviation(s)

Abbreviation of packages in the booking. If several, they will be prepared by a comma.

Booking itinerary. Package abbreviations can be configured from their settings page in the inventory.

Paid amount

Sum of registered payments

Booking > Payments

Number of persons

Number of guests in the booking

Booking

Payment URL

"Payment form" link to the payment form

Customer Portal

Booking ID

Booking reference (e.g 2021-1234)

Booking

Schedule (per guest)

Table per guest with booked products per day in columns for each product type (accommodation, activities, etc.)

Booking itinerary

Booking status

Booking status (Confirmed, Pending, etc)

Booking

Current date

Date when the email is sent

-

Total amount

Total amount

Booking

Total per night

Total divided by the number of nights

Booking

Tonal per night per person

Total divided by the number of rights and guests

Booking

Gift certificate

Gift certificate code and amount (e.g AB1234 - 100€)

Issued gift cards


Customer tags

These tags are obtained from the booker's profile. These details can be input by the booker at check-out when completing the booking or by Backoffice users when editing the booker's profile.

Tag name

Will expose...

Obtained from...

Address

Address lines, Zip code, City, State and Country

Booker's profile

Address line(s)

Address line(s)

Booker's profile

City

City

Booker's profile

Country

Country

Booker's profile

Email

Email

Booker's profile

First name

First name

Booker's profile

Birthdate

Birthdate (e.g 06-07-1995)

Booker's profile

Gender

Male / female

Booker's profile

Nationality

Nationality

Booker's profile

Full name

First & last name

Booker's profile

Last name

Last name

Booker's profile

Language

Language

Booker's profile

Phone

Phone (inc. country prefix)

Booker's profile

State

State

Booker's profile

Title (Mr/Ms)

Title (Mr/Ms)

Booker's profile

Tax number

Fiscal number

Booker's profile

Zip Code

Zip Code

Booker's profile

ID number

ID number

Booker's profile

Payment tags

Payment tags are based on the last registered payment in the booking. Their main purpose is to inform clients of recently made payments (e.g: Payment Autoreply email).

Tag name

Will expose...

Obtained from...

Paid amount

Last registered payment or the payment that was just processed in case of payment rules.

Booking > Payments

Payment gateway title

Payment method

Booking > Payments


Invoice tags

Invoice tags will only be visible on the invoice PDF template when using the "Advanced - setup Via Template editor" invoice template option.

Tag name

Will expose...

Obtained from...

Invoice logo

Company logo

General Settings > Logo

Invoice body

Table with columns: Booking reference, Period, Location and Participant(s)

Booking

Invoice date

Date in which the invoice was closed

Invoice

Invoice due date

Invoice due date. Has no effect on the booking (only CONFIRMED bookings).

Booking's check-in date minus the days on General Settings > Deposit & last minute > Timing

Invoice total

Total amount of invoice

Invoice

Invoice amount owing

Total amount minus registered payments

Invoice and Booking > Payments

Invoice payments

Total payments against the booking's total (payments are not related to invoice lines)

Booking > Payments

Invoice table

Table for invoice lines with columns: Qty, Item, Tax rate, Tax & Total. Subtotal, tax and total summary below.

Invoice

Invoice total tax

Total tax on invoice

Invoice

Tourist tax

Table with tourist tax(es). Separate from the invoice total

Invoice. Tourist taxes are configured from General Settings > Tax rates.


Guest tags

Guest tags are obtained from the guest's profile. These details can be input by the guests when completing the web check-in or by Backoffice users when editing the guest's profile.

Tag name

Will expose...

Obtained from...

Email

Email

Guest profile

First name

First name

Guest profile

Last name

Last name

Guest profile

Full address

Address line(s), Zip code, City, State and Country

Guest profile

Zipcode

Zipcode

Guest profile

City

City

Guest profile

Date of birth

Date of birth

Guest profile

ID type

Passport, driving license, etc

Guest profile

ID number

ID number

Guest profile

ID expiry date

ID expiry date

Guest profile

Country

Country

Guest profile

Phone number

Phone number

Guest profile

Age

Age (number)

Guest profile


Gift Card tags

Gift Card tags will only be visible on Gift Card and Gift Card Refund PDF templates when Custom Gift Card templates are enabled. Custom Gift Card templates are not a default option and need to be requested.

Tag name

Will expose...

Obtained from...

Unique code

Gift Card code

Issued gift cards

Note

Note on refund Gift Cards

Issued gift cards

Amount

Value of Gift Card

Issued gift cards

Expiry date

Date in which the Gift Card will no longer be valid

Issued gift cards

Issued at

Date in which the Gift Card was created

Issued gift cards


Waiver tags (pro-feature)

Waiver tags are only visible on the Waiver PDF template. *Digital Waivers are a pro-feature that may not be enabled on your account.

Tag name

Will expose...

Obtained from...

Signature

Guest's signature

Customer Portal > Web Check-in

Signed at

Date of singing

Customer Portal > Web Check-in

Did this answer your question?