This feature gives you the chance to offer gift cards through your Frontoffice or provide them when refunding a customer.

Before you start using this feature, make sure gift card redeeming is enabled in your Frontoffice Settings > Check out.

Frontoffice Gift Cards

You can offer your customers the chance to purchase through your Frontoffice gift cards with a certain value which they (or the gifted person) can later redeem for a new booking.

You will find Gift Cards under the Sales module of your Backoffice.

How to work with Gift Cards

To create a Gift certificate:

 1. Click on add
2. Assign an existing category or create a new one
3. Give it a title

4. Set a  price that represents the value of the gift card
5. If desired, add an image and description

To make a Gift Card bookable:

6. Access the Frontoffice Layout section, under the Sales module

7. Click on the + sign (add) of an existing or newly created group

8. Choose the Gift Card you want to add form the inventory side menu

How do Gift Cards work?

Customers can "book" gift certificates just like any other product in your Frontoffice.

After check-out, immediate payment will be required. Once they pay the full amount they will receive an automated email with an attached PDF containing the voucher code.

This code can be used at the check-out section of a booking to discount the quantity the gift card is worth.

Refund Gift Cards

It is also possible to generate a gift card to refund a registered payment and work as a voucher for a future booking. 

Please check our knowledge base article Refunds & Credit notes to extend on this topic.

Email Templates

Customers will receive their gift cards via email. In Settings > Automation > Email Templates you can find these templates (with a default text) and edit them.

*Make sure to not use [order.gift_cert] tag in Gift Card Templates.



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