Our Support Team is happy to help you to solve any issue regarding the system and the set up of your account. Here's some tips on how to make support conversations more efficient.

Where can I find the Chat?

Bookinglayer's Backoffice Chat is a great way to communicate with support. To be able to fully assist you, we kindly ask to open a new request for each issue you would like to discuss with us. You can find our chat on this page.

Things you should include in your request

For each issue we need as much information as possible to be able to quickly understand the situation. If possible, please make sure you include:

  • The inventory item (package/accommodation/activity) you're referring to
  • The booking number (if applicable)
  • The Backoffice Module in which you need help
  • Screenshots¬†
  • A clear explanation of what needs to be done

Feedback and rating

Please leave us some feedback - it helps us to improve our support! 

You can also review our software here. It only takes 2 minutes of your time!

Where can I find my earlier conversations?

Click on Chat with us and then See all

Our Help Center

Our Help Center includes many articles, step by step tutorials and videos. We're improving our knowledge base every day, so please try to find your answer before contacting support.

Frequently Asked Questions

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